August 7, 2024
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To develop the business, a Port or Ship agent must take on new clients and increase the number of port calls they manage. Delivering a high level of customer service and increasing upsell and cross-sell is also critical to maximizing revenue for each port call. The margins on all services provided increase the bottom-line revenue.
To achieve this, it is important to increase agent customer face time. Administration of port calls takes a lot of time and can be drastically optimized. Our estimations point towards an increase of 25 - 35% in customer face time.
A modern Port Agency Operations System will significantly impact operational efficiency. The system is a cloud-based solution specifically designed to optimize all the main operational tasks that a port agent is responsible for on a day-to-day basis. It supports collaboration, automation, and insight. Differentiate your service with features to share information and "smart documents" with clients.
The current scenario often involves the support systems not being integrated and not covering the complete need. Agents use a combination of phone, email, paper-based documents, spreadsheets, and to-do lists. Reports are manually generated based on data from different systems.
When a Port Agency Operations System is implemented, effectiveness is achieved via:
If you are interested in understanding your potential to improve customer case time, contact Enqlare by filling out the form here. We can set up a Proof of Concept project that allows you to test the solution and see its benefits for your business.
You can also read more about Enqlare's solution for Port Agency Operations here.